YOU BELONG is committed to protecting the privacy and rights of people in the way we collect and manage their personal information.
This Policy outlines our approach to the ethical management of your personal information.
Privacy Policy
Date of Last Revision: 10 November 2022
Administrator Responsible: Operations Manager
Policy Contact: info@youbelong.org.au
WHO WE ARE
YOU BELONG is a global organisation committed to seeing a world where refugees [Waymakers] thrive; and has legal entities, business processes, management structures, and technical systems that operate in many different countries and cross international borders.
This Privacy Policy applies to all websites and domains owned or operated by YOU BELONG and entities owned or controlled by YOU BELONG. Please note that any privacy statement posted on a YOU BELONG website specific to a YOU BELONG program or service will apply in addition to this Privacy Policy and in the event of any conflict shall prevail.
By completing and or submitting your data and communication preferences to YOU BELONG on our website or otherwise, you are consenting to your data being held and/or processed by one or both
You Belong Australia Ltd., a company registered with the Australian Charities and Not for Profits Commission (ABN 63 614 798 613)
You Belong (EIN 87-2710206), a Colorado, USA registered non-profit charitable organization.
WHAT INFORMATION WE COLLECT
We will not ask you for any personal information which we do not need. The types of information we collect will depend on your relationship with us, and may include (but are not limited to):
your contact information (e.g. name, address, phone number, email)
your identity details (e.g. date of birth, driver’s license, tax file number)
your personal circumstances (e.g. marital status, relevant family information)
your financial details (e.g. credit card or bank details)
photographs, video or audio recordings of you.
Sometimes, we may need to collect sensitive information about you including your health, racial or ethnic origin, gender identity, professional memberships or any criminal record you may have. We will only collect sensitive information about you with your consent and for a specific purpose (e.g. to provide you with a specific service, resolve a complaint or assess suitability for a job).
Depending on why you contact us, you may choose to remain anonymous or use a pseudonym, however this may result in us not being able to provide services to you or being able to contact you to respond to your feedback.
HOW WE COLLECT INFORMATION
We generally collect personal information directly from you or through an interpreter or another nominated representative, but there are times when we may collect your personal information from a third party. This is normally from a government department that funds us to provide services to you. Where your personal and sensitive information is provided to us by a third party, we will confirm with you that the information we have been provided about you is correct.
We collect information from you in a variety of ways including:
forms - electronic (e.g. online/digital) and paper-based
subscription applications and emails
attendance to our events or training
in person, telephone or virtual communications
websites and social media channels
online portals and or government agencies.
You can opt out of receiving communications to which you have subscribed by selecting the email "opt out" or "unsubscribe" link or follow the opt-out instructions included in each subscription communication. Please be aware that when you opt out of receiving certain subscription communications, it may affect other services you have chosen to receive from us.
When you provide your personal information to us, you are confirming that you agree for us to collect, use and disclose your personal information in accordance with this Policy, which is available on our website or upon request. However, you can withdraw your consent and or update your privacy preferences at any time by contacting us on +61 402 623 878 or info@youbelong.org.au.
HOW WE USE YOUR PERSONAL INFORMATION
The information YOU BELONG collects will depend on why you have contacted us and to help us understand your needs and interests. The relationship you have with us will determine how we use your information, but we generally use your information to:
assist you in completing a donation or purchase
provide service and support, including issuing of donation receipts
notify you of changes to our services
process a grant or job application
send you communications which you have consented to (e.g. newsletters)
comply with applicable data protection laws, including filing personal data breach reports with appropriate supervisory authorities or for other purposes pursuant to your consent (e.g. a testimonial posted on our website requires the express permission of the individual or organisation who provided it)
When you provide your personal information to us, you consent for us to collect, use and disclose your personal information in accordance with this Policy, and which you can withdraw at any time.
PRIVACY AND OUR WEBSITE
Our website uses ‘cookies’ to help us improve the user experience, and to help us remember your preferences. You can refuse the use of cookies by selecting the appropriate settings on your browser.
We may use Google analytics to monitor our website traffic data and to help us understand our website traffic and webpage usage. Google Analytics does not identify individual user information. You can choose to opt out of Google Analytics if you disable or refuse the cookie.
The YOU BELONG website may provide links to third party websites for your convenience and information. If you access those links, you will leave the YOU BELONG website. YOU BELONG does not control those sites or their privacy practices, which may differ from this Privacy Policy. YOU BELONG does not endorse or make any representations about third party websites. Personal data you choose to provide to or that is collected by these third parties is not covered by this Privacy Policy. Please review the privacy policy of any organisation before submitting your personal information to it.
DISCLOSING YOUR PERSONAL INFORMATION
YOU BELONG uses third party providers for services such as payment processing, web hosting, web-based marketing and communication, IT support, data storage, backup and analysis. These parties may capture and store your personal information outside of Australia. These third-party providers include (but are not limited to) Facebook, Google, Instagram, LinkedIn, MailChimp, Raisely, Donorbox, Stripe, Xero, Volaby) and may not be subject to your country of residence’s Privacy Act, but they will have their own privacy policies.
YOU BELONG has contracts in place to protect your personal information. Our third party providers may not use any disclosed details for any purpose other than to carry out the services they are performing for us.
YOU BELONG may need to transfer your personal information to other YOU BELONG entities in other countries for data storage, operational reasons or to satisfy certain requests you make. Your consent to such transfer is an inherent requirement when you provide your information to YOU BELONG.
Except as described in this Privacy Policy, YOU BELONG will not share the personal information you provide with third parties without your express permission, unless to respond to duly authorised information requests of police and governmental authorities, comply with any law, regulation, subpoena, or court order, help prevent fraud or to enforce or protect the rights and properties of YOU BELONG or entities owned, controlled by or affiliated with YOU BELONG, protect the personal safety of YOU BELONG employees, staff, contractors or other third parties on property occupied by YOU BELONG or when we believe in good faith that disclosure is necessary to protect your safety or the safety of others.
CHILDREN’S PRIVACY
YOU BELONG does not knowingly collect personally identifiable information from children requiring parental consent and YOU BELONG does not target its websites to such children. We encourage parents and guardians to take an active role in their children's online activities and interests. If you have any questions or concerns in this matter, please contact us on +61 402 623 878 or info@youbelong.org.au.
If you believe we have inadvertently collected personally identifiable information from an underage child, please encourage the parent of the child to contact us, and we will provide the parent with an opportunity to review the data inadvertently collected, and further provide the parent an opportunity to have such data deleted and agree to prevent its further use or collection.
HOW WE STORE YOUR PERSONAL INFORMATION
YOU BELONG takes all reasonable steps to make sure your personal information is held securely and protected from loss, interference, unauthorised access or misuse. We generally store personal information in electronic databases. Some of these databases may be held on our behalf by third party data storage providers.
We use physical and technical processes to protect the confidentiality and security of information that we hold. We restrict access to information to staff who need to use the information and our databases and network servers have the appropriate security measures in place. We conduct regular access and security audits to ensure we follow our information and privacy procedures.
We only keep information for as long as we need it and destroy, return or de-identify when it is no longer required. We do this according to the terms of our funding contracts and our data retention and disposal procedures.
We also follow the Office of the Australian Information Commissioner guidelines around handling any accidental or unauthorised disclosures of personal information (https://www.oaic.gov.au/).
RIGHT TO ACCESS INFORMATION
YOU BELONG strives to keep your personal information accurately recorded. You can ask us to view the personal information we hold about you and ask for changes to be made if you think it is incorrect or to request it be deleted. However, to protect your privacy and security, we will also take reasonable steps to verify your identity (e.g. requiring a password or user ID) before granting access to your data.
It is important for you to be aware of the various rights you have in respect of the personal information we hold about you. These rights include:
The right to request access to the personal information held about you.
The right to restrict the processing of personal data.
The right to object to the processing of your personal data.
The right to withdraw your consent at any time.
The right to rectify or erase the data held about you.
If you wish to exercise any of these rights or make a complaint on how we have handled your personal information, please contact our support team on +61 402 623 878 or info@youbelong.org.au.
Definitions
“ Personal Information ” means information or opinions about an identified individual who is individual who is reasonably identifiable whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.
“ Sensitive Information ” means information or opinions about such things as an individual’s racial or ethnic origin, political opinions, membership of a political, professional or trade union body or association, religious or philosophical beliefs, sexual orientation, or criminal or medical information.
“ We, us, our ” means YOU BELONG, its directors, employees, servants, and assignees.
“ Website/s ” means one or more of the following website: youbelong.org.au
“ You, your ” means you, the person accessing our Website/s and/or making use of the services the Website/s provide.